Digital Experience

Our multi-channel digital contact center solutions empower you to connect with your customers in the channel they prefer on their time.

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24/7 AI-Powered Chatbots

Our Chatbots are built by analyzing customer feedback and data trends to determine top call drivers and frequently asked questions. We automate your routine customer interactions so you can focus on other important tasks. Bots to people humans. People Humans to Bots and back to humans. We got you covered.

BOT Tuning

To increase automation and lower cost, we will build, monitor and fine-tune your Bot capabilities to evolve with customer needs.

Digital Messaging

What do you think of "Empower your customers with a menu of self-serve options? Serve your customers on their terms."

Our Customers Love Us

We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.

"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
Zondwa Mandela
Chairman, Mandela Foundation
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
Roger Pena
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
Romy Ulloa
Executive Director, JPMorgan Chase
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Jeff Yentis
VP Strategic Programs, Khoros