Call Center Outsourcing

Effortlessly delegate your customer service, help desk assistance, technical support, recruiting, billing, telemarketing, and more to our call center.

OUR Call Center Outsourcing Process

A new way of call center outsourcing

Our call center experts will closely work together with you to mirror your services, and to effectively scale call centers around the globe for you while improving your CSAT.


Our call center outsourcing experts study your competitors, existing scripts, documents, and call center documents, and the ways in which your employees engage with the customers.


Our call center outsourcing team will create and design a custom-made roadmap and strategy that will declutter your call wait times and provide a better experience. Contact us today.


After execution of the roadmap and the strategy, our call center team will measure KPIs, make adjustments, and set everything for scale to handle any volume of calls you need.

Call Center outsourcing experts

We make outsourcing call centers easy

Outsourcing a call center may be intimidating. It may be difficult for individuals considering utilizing this for the first time. Some companies that presently utilize outsourced contact center services may be considering a shift and are aware that the move is not always simple. BrainCX  has provided outsourced contact center solutions, and our knowledge offers us a unique status in the industry.   We are aware of your problems, the necessary implementation stages, and the quality of service you and your clients anticipate.

Call Center management and training

We provide the management and training to save you time

For companies that outsource their contact center services, quality is always a top priority. The individual who answers the phone is a representation of your business. A single phone call may either elevate or degrade your brand.

Call center benefits

There's many reasons to choose our call center outsourcing services

Outsourcing call centers enhances the client experience by improving your business's functioning in critical areas such as customer service, help desk assistance, technical support, recruiting, billing, telemarketing, etc. Our call center services offer a variety of resources as part of business process outsourcing (BPO ) that can help your business scale efficiently.

Frequently asked questions

Here are frequently asked questions we always get asked around call center outsourcing.

What is a call center?

A call center is a facility that hosts many employees or contractors to take inbound calls or make outbound calls around customer service, for businesses.

Why should you contact center outsourcing?

Whether you're a startup, small firm, or seasoned ceo, contact or call center outsourcing enables you to concentrate your attention and resources on the products or services for which your business is known.

What countries do we have call centers in?

We have 6 call centers globally in Columbia, Jamaica, Kenya, Malaysia, Philippines, and South Africa. Contact us for more locations.

Our Customers Love Us

We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.

"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
Zondwa Mandela
Chairman, Mandela Foundation
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
Roger Pena
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
Romy Ulloa
Executive Director, JPMorgan Chase
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Jeff Yentis
VP Strategic Programs, Khoros